Tuesday, December 1, 2009

How To Spot Biggest Applicant Lies

Over the last few years we have seen a significant rise in unemployment rates nationwide, some of the highest in the last few decades actually. To some recruiters this is a dream come true due to the overflow of applicants that they now have, but to the true Talent Scouts this is a complete nightmare. Why? Because now it is that much more difficult to find that top 1%. I have always been a firm believer that a resume is a limited representation of the candidate. So if this is indeed the case, what does this say about them when the majority of the information in their resume is fabricated and/or inaccurate? It says that they are dishonest and they were willing to lie to get the job. Thus, chances are they will be dishonest once they are hired and with the economy being what it is, there are very few companies that can afford the huge expense of a bad hire.

Being aware of the common lies applicants tell, allows you to arm yourself with the knowledge and tools necessary to minimize the chances of a bad hire. Some of the most common things lied about in resumes and applications according to a nationally recognized background screening firm (esr.com) include:

1- Job Title/ Responsibilities: Working in a fast growing call center environment has exposed to me to thousands of people from all backgrounds and walks of life and it seems the more people you interview the easier it becomes to spot inaccuracies, lies and exaggerations. What I have found to be the easiest way to spot these types of "self- proclaimed promotions" is by asking them very specific questions. So if they claim to be a store manager (even if you don't know in specific what they do- you kind of have an idea of what is expected of them) you would ask questions such as: A) How did you measure your team's performance? B) How did you deal with employees that weren't performing? C) What were your individual goals as a manager and team goals? Questions like these should be no problem for someone who has been in the position, but to someone who hasn't its a surefire way to stop them in their tracks. Another easy way would be by checking their references (but this would only work if their references are accurate).

2-Claiming a degree not earned- This seems to be a very common trend nowadays and it it comes in many different forms. The first one is where people award themselves a degree even though they still had credits to complete or only attended for a few semesters. The second one is where people claim to have graduated from schools they never even attended- now that's gutsy because with the internet what it is today and by simply asking some probing questions this is the simplest one to catch. Lastly there are those that simply buy there degree online for "3 easy installments of $49.95". They purchase these degrees from Degree Mills, these "Mills" often offer transcripts and even phone numbers that employers can call to verify that they attended. Talk about committing to your lie. But again, this can be verified by running an education background check.

3-Dates of Employment: No one wants to look like they are a job hopper, inexperienced or unstable so this is something that is common regardless of position or age. If this is not dug up during the interview process than the next easiest way to verify this is by calling references or simply running an employment verification check. But remember if your gut is telling you that there is something not right- than chances are that you are probably right and you should dig, dig, dig.

4-Compensation: Times are tough and its ok to exaggerate a little about your salary history so we can get that nice bump in pay, right? Wrong! There is no excuse for being dishonest, period. Every application I have always seen asks for the desired salary, so why not be honest with what you are looking or hoping to make- if they are qualified and deserve it than chances are they will probably get what they are looking for regardless of what they were making before. But when they sit in front of me lying to me and telling me they were making $50k a year when they only made $30k and are looking to make $60k- this is not only unacceptable but can also cause your company some major bucks.

5- Criminal Background- Different companies have different standards and different tolerance levels on what is acceptable and what isn't in the background checks. One thing I do know is that most applications if not all, specifically ask if they have ever been convicted of a crime and to please specify. So, this to me is their amnesty period in which they need to be 100% honest. If not, no matter how small the infraction if not declared up front is considered dishonest and a possible reason for termination.

These are just some of the things that people tend to lie about in their resumes and applications but as I mentioned before some of these can easily be verified during the interview process by asking very thorough and specific questions, as you should be doing anyways. If a pre-screening/ background check is not in place in your workplace I would highly suggest that you implement one as it is a smart business investment. Remember that there is nothing wrong with trusting as long as you verify.

9 comments:

Beatriz Alemar said...

Carlos,

Great article! Many people are so desperate for jobs they will go about trying to impress employers the wrong way by being dishonest.

In your experience, how common would you say the dishonesty is? Do you see many cases of it?

Thanks for pointing out the most common lies people make and how to get to the truth!

Mahal Ramos said...

Great article. I will definitely share with my clients.

Anonymous said...

Carlos, great article. Though not a professional within the recruiting space, I have done my share of hiring during the course of my career, and agree with you on all points.

It's important to check, check references and allow other members of your team to interview candidates to obtain different perspectives on the candidate... but you know this already ;-)

Maryanne Vasquez

Rlynch said...

Good Article - Many similarities

you now have my info, lets talk.

Zach Royce said...

If you don't want people to lie to you, maybe you should start out not expecting people to exhibit "passion" for their work, as this has now become the favorite HR buzzword. For any job that requires an employment decision by a human resources specialist, passion does not apply, and by demanding it you are only engineering a process that selects people willing to be dishonest to impress you. I have passion for my wife, for life, for living with integrity. If you think you have a passion for working in a call center, waiting tables, marketing, selling insurance or whatever you do, you need to take time off and learn something about life. Stop rendering the English language meaningless in order to impress your boss and sell product.

Charlie said...

To Zachary

I don't even know where to begin with your comment. Passion is a quality that can be exhibited in all aspects of life, whether it be your job, your love life or a hobby. Although it is a rare quality to find, it is the reason why employers seek it out in the people they hire. A person that is passionate about their job will go above and beyond what is required of them, take pride in their work, be the best at what they do and will always strive for growth and development; essentially an "A" Player.
I know plenty of people who exhibit this quality in their work life and they are some of the most successful people I have ever met. A person does not need to be a VP, or a CEO to be passionate about what they do Zachary, if that was the case the business world would be doomed and places like Disney, Google and Microsoft who seek out these qualities would not be where they are. I wish you good luck and I hope you find a job some day that you are passionate about and maybe than you will look back at your posting and realize how Passion is not just a simple "BUZZ" word.

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hamid said...

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Unknown said...

I hate liers but sometimes is it so difficult to recognize them, and it is necessary to know some interesting tricks to deal with it. The lie is not an option. http://resume-writer.net/blog/common-resume-lies-you-probably-dont-know